ITILV3 Phase Mapping with System Center 2012

Shuvro

ITILV3 Phase

ITILV3 Process

Level

System Center 2012

1st

2nd

 

 

 

 

 

 
Service Strategy

Processes

 Strategy Generation

3

    
Financial Management

3

    
Service Portfolio Management

1

 SCSM  
Demand Management

2

   SCOM
 

 

  

 

    
Service Design

Processes

 Service Catalog Management

1

 SCSM  
Service Level Management

1

 SCSM SCOM
Capacity Management

1

 SCOM SCVMM
Availability Management

1

 SCOM SCVMM
IT Service Continuity Management

1

 SCOM SCDPM
Information Security Management

1

 SCCM SCSM
Supplier Management

2

 SCSM + 3rd  
 

 

  

 

    
Service Transition

Processes

 Transition Planning and Support

3

    
Change Management

1

 SCSM SCCM
Service Asset and Configuration Management

1

 SCSM SCCM
Release and Deployment Management

1

 SCSM SCCM
Service Validation and Testing

1

 SCOM SCVMM
Evaluation

1

 SCOM SCVMM
Knowledge Management

1

 SCSM SCOM
 

 

  

 

    
Service Operation

Processes

 Event Management

1

 SCOM  
Incident Management

1

 SCSM SCOM
Request Fulfillment

1

 SCSM  
Problem Management

1

 SCSM SCOM
Access Management

2

   SCSM

Functions

 Service Desk

1

 SCSM  
Technical Management

2

   SCOM
IT Operations Management

1

 SCOM SCCM
Application Management

1

 SCOM SCCM
 

 

  

 

    
Continual Service Improvement

Processes

 7 Step Improvement Process

2

   SCOM
Service Reporting

1

 SCOM SCVMM
Service Measurement

 

 SCOM SCVMM